Privacy Policy for Zenergen Research

Website: www.zenergenresearch.com
Contact: [email protected]
Effective Date: January 28, 2026

Zenergen Research (“Zenergen,” “we,” “us,” “our”) values your privacy. This Privacy Policy explains what information we collect when you visit our website, place an order, subscribe to our communications, or interact with us, and how we use, share, and protect that information.

1. Information We Collect

A. Information you provide

- Contact details: name, email address, phone number, billing and shipping address

- Order information: items purchased, order history, shipping information, communications related to your order

- Account information: login credentials (if you create an account)

- Customer support: messages, emails, chat transcripts, or other correspondence

B. Information collected automatically

- Device and usage data: IP address, browser type, device identifiers, pages visited, time spent, referring/exit pages, clicks and interactions

- Approximate location: derived from IP address

- Cookies and similar technologies: for cart functionality, analytics, and site preferences

C. Payment information
Payments are processed by third-party payment processors. We do not store full payment card numbers. Payment processors may collect payment data according to their own privacy policies.

2. How We Use Your Information

- We use your information to:

- Process and fulfill orders, ship products, and provide order updates

- Provide customer support and respond to inquiries

- Maintain and secure accounts (if applicable)

- Improve site performance, user experience, and product offerings

- Detect, prevent, and address fraud, abuse, security incidents, and unauthorized activity

- Send transactional communications (e.g., order/shipping confirmations)

- Send marketing communications if you opt in (you may unsubscribe anytime)

3. Marketing Emails and SMS

Email: If you opt in, we may send promotional emails. You can unsubscribe anytime using the link in the email or by contacting us at [email protected].

SMS/Text (if offered): If you opt in to receive SMS, message frequency may vary. Message and data rates may apply. You can opt out anytime by replying STOP. For help, reply HELP or email [email protected].

We do not sell or share SMS opt-in consent with third parties for their own marketing.

4. Cookies, Cart, and Analytics

We use cookies and similar technologies to:

- Keep items in your cart and support checkout

- Remember preferences

- Understand website usage (analytics)

- Help prevent fraud

If you wish to disable cookies, you may do so through your browser settings. Disabling cookies may affect site functionality (including cart and checkout).

Cart reminders (if used): The website may use cookies to help keep track of items placed in your cart, including when a cart is abandoned, to support cart reminder messages (email and/or SMS where you have opted in).

5. How We Share Information

We may share information with:

Service providers who help operate our business (payment processors, shipping carriers, email/SMS platforms, customer support tools, analytics providers, and website hosting providers)

Legal/Compliance when required to comply with law, enforce our policies, or protect rights and safety

Business transfers if we undergo a merger, acquisition, or asset sale (information may transfer as part of that transaction)

We do not sell your personal information for money. Depending on the tools used (such as analytics or advertising technologies), certain data sharing may be considered “selling” or “sharing” under some state privacy laws.

6. Data Security

We implement reasonable safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

- We retain information as long as necessary to:

- Fulfill orders and provide services

- Maintain business records

- Comply with legal obligations

- Resolve disputes and enforce agreements

8. Your Privacy Rights (U.S. State Laws)

Depending on your state of residence, you may have rights to request:

- Access to personal information we hold about you

- Correction of inaccurate personal information

- Deletion of certain personal information

- Opt-out of certain “selling” or “sharing” of personal information for targeted advertising (where applicable)

To submit a request, email [email protected] with subject line “Privacy Request.” We may verify your identity before processing your request.

Do Not Sell or Share (if applicable): If our website uses technologies that may be considered “selling” or “sharing” under certain laws, you can request to opt out by emailing [email protected] with subject line “Do Not Sell/Share Request.”

9. Children’s Privacy

Our website is not intended for individuals under 21. We do not knowingly collect personal information from individuals under 21. If you believe someone under 21 has provided personal information, contact us at [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” indicates when it was last updated. Continued use of the site after updates means you accept the revised policy.

11. Contact Us

If you have questions about this Privacy Policy, contact:
Email: [email protected]